FAQ

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Q. How to place a service call:

We can always be reached at 514 342-5520. Our Service Department is available 24 hours a day, 7 days a week in case of an emergency.

Q. What are our normal business hours?

Our business offices are open from 9:00 a.m. to 5:00 p.m. Monday to Friday.

Our Service Department’s support staff are available from 7:00 a.m. to 5:00 p.m. Monday to Friday.

Our electricians' normal working hours are from 7:00 a.m. to 4:00 p.m. Monday to Friday. For Service Calls during this time our Normal Daytime Hourly Rates apply.

* Please note that Overtime Hourly Rates will apply outside of our electricians' normal working hours.

Q. What are our Normal Daytime Hourly Rates?

Please call or contact us for a complete list of our Normal Daytime Hourly Rates.

Q. When do Overtime Rates apply?

Overtime Rates apply from 4:00 p.m. to 7:00 a.m. on Monday to Friday, as well as on week-ends and holidays.

Q. What are the Overtime Rates?

Overtime Rates are 2x the Daytime Rates. Please call or contact us for more information. 

Q. What are some of the Specialized Services that we offer?

We offer a wide range of Specialized Services. Some of these include Thermographic Inspections, Oil Testing, rental of Power Measurement recorders for various electrical measurement studies and analysis of electrical utility invoices.

Please refer to the ‘What We Do’ Section of this web site for a complete list of all our services. 

Q. What are the geographical regions that we serve?

We serve the greater Montréal region within a radius of 60 km. including Laval and the South Shore, through our head-office, located in Mont-Royal, Québec.

Our recently opened Ottawa office serves the National Capital Region.

Please call us for more information if you are outside of these regions.

Q. Payment Options:

For our corporate clients, we offer terms of net 30 days, with a Corporate Account.
For those clients who do not have an account with us, we accept MasterCard, Visa and cash.
To open a Corporate Account, please contact our Accounting Department.
 

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