Service Calls

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Service is a state of mind – it is the way we do business and simply put, Britton Electric delivers superior service.

  • We know about short deadlines.
  • We understand emergencies.
  • We plan to handle the unexpected.

Everyone works as a team to respond to the changing and sometimes challenging needs of our clients.

We have more than 40 well-stocked trucks on the road, each carrying a large supply of the specific tools and materials needed for the markets they serve.

Britton Electric ensures a quick turnaround time for repairs. In our Service Department alone, we have more than 100 electricians, each connected to our communications network.

Interesting Statistics

We constantly work to improve the service we provide our customers. Every Service Call placed is recorded, tracked and monitored. Our performance is analyzed continually to ensure that we meet and even exceed our promised response time

  • 1,600:  average number of Service Calls Britton Electric receives each year
  • 21%: percentage of all Service Calls that require either ‘Immediate’ or ‘Same Day’ service
  • 54 minutes:  average response time for  ‘Immediate’ Service Calls
  • 105 minutes: average response time for  ‘Same Day’ Service Calls